Return & Refund Policy
Last Updated: 15 June 2026
1. OVERVIEW
At ADAFANS BEAUTY (“we”, “us”, or “our”), we strive to ensure you are satisfied with your purchase. This Return & Refund Policy applies to all purchases made through our website [web.mifatime.shop] (the “Website”) and forms part of our Terms and Conditions.
Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.
2. YOUR STATUTORY RIGHTS
Nothing in this policy limits or excludes your statutory rights as a consumer under the Consumer Protection Act 1999 of Malaysia. If a product you have purchased is defective, not of merchantable quality, or unfit for its intended purpose, you may be entitled to a repair, replacement, refund, or other remedy as prescribed by Malaysian law.
3. RETURN ELIGIBILITY (NON-DEFECTIVE ITEMS)
For a return of a non-defective product, the following conditions must all be met:
- Return Window: You must submit a return request within seven (7) days from the date you (or someone on your behalf) received the parcel.
- Condition of Product: The item must be unused, unopened, and in its original sealed packaging, with all tags, labels, and seals intact.
- Proof of Purchase: A valid order number or receipt must be provided.
- Hygiene and Safety: Due to the nature of beauty and personal care products, and for the protection of all our customers, the following items are strictly non-returnable and non-refundable once their packaging has been opened or the seal is broken, unless they are defective or were delivered in error:
- Cosmetics (e.g., lipsticks, foundations, powders, eyeshadows)
- Skincare products (e.g., moisturizers, serums, cleansers, toners)
- Hair care and scalp treatments
- Fragrances and perfumes
- Personal care tools and devices (e.g., facial brushes, rollers) if the hygiene seal is removed
- Any product marked as “final sale” or “non-returnable” on its product page at the time of purchase
We reserve the right to reject a return if these conditions are not satisfied.
4. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If you receive a product that is defective, damaged upon delivery, or different from what you ordered, please contact us immediately:
- Notification Period: Within forty-eight (48) hours of receiving the item.
- Required Information: Your order number, a clear description of the defect/damage/error, and photographs showing the issue, the outer packaging, and the product.
- Resolution: After verifying the issue, we will, at your choice, arrange for a replacement (subject to availability) or issue a full refund, including any shipping costs you paid for the original delivery. We will also cover the reasonable return shipping costs in such cases, provided you follow our return instructions.
Do not discard the damaged or incorrect product or its packaging until the issue is resolved.
5. CHANGE OF MIND RETURNS
We generally do not accept returns due to a change of mind for beauty and personal care products, given their sensitive nature. If a change-of-mind return is exceptionally accepted (at our sole discretion), it will only be for unopened, non-excluded items, and the customer will bear all return shipping costs plus a potential restocking fee. Such returns are not guaranteed.
6. HOW TO INITIATE A RETURN
All return requests must be approved in advance. To begin the process:
- Send an email to support@mifatime.com with the subject line: “Return Request – [Your Order Number]”.
- Provide the details listed in Section 4 (for defective items) or Section 3 (for unopened items, if applicable).
- Once your request is approved, you will receive instructions on how and where to send the return. Do not send items back without prior authorization, as we may not be able to process them.
7. REFUND PROCESS
- Inspection: Refunds are processed once the returned item is received and inspected to confirm it meets the applicable conditions.
- Refund Method: The refund will be issued to the original payment method used for the purchase (e.g., credit/debit card, FPX, e-wallet).
- Timeline: You will receive a confirmation email when the refund is initiated. Please allow up to fourteen (14) business days for the funds to appear in your account, depending on your payment provider’s processing time.
- Shipping Fees: Unless the return is due to our error or a defective product, the original shipping charges are non-refundable.
8. EXCHANGES
We do not offer direct product exchanges. If you wish to obtain a different product, you must first return the original item in accordance with this policy, and then place a new order for the desired item.
9. CANCELLATIONS
You may request to cancel an order before it has been shipped. Once the order status shows “Shipped” or a tracking number has been generated, cancellation is not possible; you will need to follow the return procedure after delivery.
10. CHANGES TO THIS POLICY
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will take effect upon posting on the Website. The “Last Updated” date at the top indicates the latest revision.
11. CONTACT US
For any questions about returns, refunds, or this policy, please contact our customer service team:
ADA FANS BEAUTY SDN. BHD.
Address: J-6-2, SOHO KL JALAN SOLARIS, MONT KIARA, 50480 KUALA LUMPUR, W.P. KUALA LUMPUR, MALAYSIA
Email: support@mifatime.com
Phone: +603-1037 78372
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MYT)